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Shipping Policies

We ship to countries all around the world, including Alaska, Hawaii and Canadian provinces. We also ship to PO Boxes. See the list of countries we ship to below. If your country is not on the list please contact us.
All orders will be shipped by NZ Post with insurance included. We use NZ post as they are extremely reliable and much cheaper than most shipping agents. We may be able to use other agencies such as UPS or FedEx if you require, but this may be an additional fee. Please ask in the check out area if you wish for this to happen. We will be having an option soon where you can select FedEx as a preferred shipper in the coming months.

Credit

You can expect a refund in the same form of payment or in store credit originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Please note the 30 days will start once the product has been shipped from our warehouse.

Order Processing Time

In-stock items are shipped within 48 hours during the week, and 72 hours over the weekend, after your order is received and payment has been accepted. If the product is out of stock it will be shipped within 30 working days. Orders leave from Auckland, New Zealand.

National New Zealand Orders

Delivery can be expected within 2-4 working days. If the item is not in stock, you will be notified via email and the delivery time would be approximately 10 working days.

Australian Orders

Delivery to Australia can be expected within 4-7 working days, if the item is in stock and the payment has been received, depending on customs.

For Other International Orders

We will endeavor to have your order delivered within 5-10 working days if your product is in stock, but delivery time varies between 2 to 6 weeks depending on the country (due to custom delays that may occur). The courier generally takes 7-10 days to reach the destination country, however customs can hold up parcels for inspection. In some countries the customs officials delay the delivery of parcels anywhere from 1 day to 4 weeks. Please check with your local government customs office for parcel processing times. Please Note: the purchaser is responsible for the payment of custom fees and duties.

Backordered items

Backordered items usually ship within 24 hours after they are received at our store. If you indicate a second choice of color or item we can often quickly substitute it for you. We know backorders are frustrating ... however sometimes our suppliers run out of popular items and it takes time to replenish stock.

Import Duties and Customs Charges

Import duties and Customs charges are the responsibility of the customer, each country has different rules as to how much you can ship at one time and what fees are charged on shipments.
We can also not be responsible for any Import duties and Customs charges on returned items. So it is important that you read our Returns policies and do exactly what is asked in our returns form. These are costs that are beyond our control and are not factored into any of our pricing or shipping charges.

What are your shipping charges?

Packages are shipped via NZ Post and cost is calculated at the time of purchase according to the weight and size of the product being shipped.
International orders are shipped NZ Post, international orders take approximately 7-10 days (custom delays may occur). We can also use FedEx so if you prefer please let us know. Due to size and weight there might be a surcharge if you choose to use FedEx.

International Orders
This can vary depending on where we are sending an item and the weight or size of the item.
Costings for Australia: An average of AU$15 to AU$35 depending on the item.
Costings to the rest of the world: An average of US$25 to US$50 depending on the item.
If you would like a quote please contact us at info@swimandtriathlon.com
National New Zealand Orders: Approximately NZ$5 to NZ$10 depending on the weight and size.