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  • Swim and Triathlon Policies

Policies and Returns

SwimandTriahtlon.com carries a promise of quality, and we stand behind our products and service. We commit to help our customers to the best of our ability with our fantastic products that we provide from reputable companies and brands from around the world.

Return and Exchange Policies

At SwimandTriahtlon.com we value our customers satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 30 days of the invoice date. Shipping and Handling charges are non-refundable.
Returned goods must be in ORIGINAL or UNUSED condition with TAGS attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "As New" condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments. We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.

Electronics, Books, CD's, DVD's and Videos may not be returned unless they are defective – this does not include any electronics where the batteries run out.

Return and Exchange Procedures

Please print out the appropriate Return and Exchange Form, which is available in a printable PDF form on our website. Enclose this form along with a copy of your invoice and the merchandise, and return these to us in the same package that you received.
Please contact our Customer Service Department by e-mail or telephone with your invoice number for Return Authorization (RA) before shipping any items.
Tel: +64 4 385 0362 or email: info@swimandtriathlon.com
Please add the RA Returns sheet as an email and send to SwimandTriathlon.com and ad a copy with the item that is being sent back.

Ship your package prepaid and insured for your protection in case of loss. Click here for the Return and Exchange Form

Our mailing and returns address:
Swim and Triathlon.com
Care of: Swim T3 Ltd
132 Oriental Bay,
Oriental Bay,
New Zealand
Ph: +64 4 385 0362

Credit to Your Account
If your initial purchase was made with a credit card on Paypal, your credit will be issued to the same card account.
Please allow 30 to 60 days for the credit to appear on your monthly statement.